May 24, 2021

Delivering Digital Services to the Public in the Pandemic and Beyond

The challenges and opportunities of the past year have demonstrated the necessity of digital government services, from creating access to online events for older adults, to creating a centralized COVID-19 hub of information for users searching for up-to-date government service offerings, policies, and restrictions. Despite hiring freezes and limited funding, digital teams at both the state and local levels have worked in innovative ways to ensure that residents are able to address vital needs by applying a user-centered lens to complex directives, guidance, and information. Digital teams have helped governments become more agile in the face of uncertainty and rapidly changing circumstances. May 24, 2021 03:00 PM in Eastern Time (US and Canada)

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