Implementing Benefits Eligibility + Enrollment Systems: A Review of State Practices

The Implementing Benefits Eligibility + Enrollment Systems research project, led by the Beeck Center for Social Impact + Innovation at Georgetown University, documents states’ current approaches and future aspirations for the technologies and processes used to build and maintain integrated eligibility and enrollment (IEE) systems for core benefits programs. 

Many U.S. states and territories operate IEE systems, which allow people to apply for multiple public benefits programs (i.e., the Supplemental Nutrition Assistance Program (SNAP), Medicaid, Temporary Assistance for Needy Families (TANF), and child care) through one process rather than having to apply through separate processes for each program. However, there has been limited research documenting the management, staffing, stakeholder engagement, and technology used within these systems. 

Between mid-July and mid-September 2025, we spoke to twenty-four government employees from seven states that operate or are building IEEs. This research resulted in a series of publications: 

• Executive Summary: Summarizes findings and recommendations in a guide for state administrators, legislators, advocates, and delivery partners. 
• Key Context: Explains the fundamentals of state IEE systems—including the technology, opportunities, risks, and stakeholders involved.
• Insights on State Approaches and Processes: Explains current state IEE system implementation processes, approaches, and opportunities for future processes and technologies, and offers recommendations for ongoing and future implementation.
• State Responses to H.R. 1: Shares an early look at how states are responding to 2025 policy changes from federal agencies and Congress, including those enacted under H.R. 1.

Thank you to the state leaders who spoke with us about their IEE systems.

Read the Series on the Hub