Reports & Resources
The Beeck Center’s actionable resources and reports help practitioners and policy makers use proven approaches to make systems work for all.
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2024 Impact Report 2024 Impact Report
We invite you to explore our interactive 2024 Impact Report: a dynamic web experience that follows the Beeck Center’s 10-year journey, highlighting the people, ideas, and moments that made us who we are today, while also looking ahead to the next decade of social impact and innovation.Apr. 28, 2025
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AI-Powered Rules as Code: Experiments with Public Benefits Policy AI-Powered Rules as Code: Experiments with Public Benefits Policy
This report documents four experiments exploring if AI can be used to expedite the translation of SNAP and Medicaid policies into software code for implementation in public benefits eligibility and enrollment systems under a Rules as Code approach.Contributing Authors
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Ariel Kennan
Ariel Kennan
Senior Director, Digital Benefits Network
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Alessandra Garcia Guevara
Alessandra Garcia Guevara
Student Analyst
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Jason Goodman
Jason Goodman
Student Analyst
Mar. 27, 2025
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Grounded in Collaboration: Seattle’s Journey to Building a Human-Centered Honoraria Policy Grounded in Collaboration: Seattle’s Journey to Building a Human-Centered Honoraria Policy
This resource highlights how the Seattle Department of Construction and Inspections Customer Experience team developed an honoraria policy prioritizing equity, ethical financial practices, and operational sustainability.Contributing Authors
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Kelly Henderson
Kelly Henderson
Government UXR Program Specialist, Digital Service Network
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Neha Jampala
Neha Jampala
Student Analyst
Feb. 13, 2025
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Unemployment Insurance IT Modernization Grant Projects: Insights Report Unemployment Insurance IT Modernization Grant Projects: Insights Report
This report outlines the evolving experiences and key insights from nine of the 19 states implementing projects supported by $204 million from the U.S. Department of Labor’s (USDOL) Unemployment Insurance (UI) Information Technology (IT) Modernization Grants. The findings reflect the grantees’ learnings since receiving project approval and launching their five-year modernization efforts, providing a snapshot of both the successes and ongoing challenges faced during implementation.Contributing Authors
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Aaron Snow
Aaron Snow
Fellow
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Eve Elie
Project Researcher, GovTech
Dec. 12, 2024
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Digital Benefits Network Releases Updated Data on Digital Identity in Public Benefits Digital Benefits Network Releases Updated Data on Digital Identity in Public Benefits
In December 2024, the Digital Benefits Network published an updated open dataset documenting authentication and identity proofing requirements across online SNAP, WIC, TANF, Medicaid, child care (CCAP) applications, and unemployment insurance applications, to help the broader ecosystem identify promising practices and areas for improvement in public benefits identity management.Contributing Authors
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Elizabeth Bynum Sorrell
Elizabeth Bynum Sorrell
Senior Research + Engagement Manager, Digital Benefits Network
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Ariel Kennan
Ariel Kennan
Senior Director, Digital Benefits Network
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Anvitha Reddy
Student Analyst
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Isabelle Granger
Student Analyst
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Miranda Xiong
Miranda Xiong
Student Analyst
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Olivia Zhao
Olivia Zhao
Student Analyst
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Quinny Sanchez Lopez
Quinny Sanchez Lopez
Community Advisor, Digital Identity Community of Practice, Digital Benefits Network
Dec. 3, 2024
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Digital Government Hub Digital Government Hub
The Digital Government Hub is a dynamic, open-source reference library for anyone using design, data, and technology to improve and enhance government service delivery.Contributing Authors
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Ariel Kennan
Ariel Kennan
Senior Director, Digital Benefits Network
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Kirsten Wyatt
Kirsten Wyatt
Senior Director, Digital Service Network
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Ashlee Sellung
Ashlee Sellung
Digital Government Hub Coordinator
Nov. 19, 2024
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Landscape Scan of Digital Public Goods Use in Government Landscape Scan of Digital Public Goods Use in Government
This open data set aims to help states understand the growing footprint and potential of digital public goods in the delivery of public services, and to expand our own understanding of the trends and characteristics of the various solutions available in the DPG market.Contributing Authors
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Eve Elie
Project Researcher, GovTech
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Vinuri Dissanayake
Student Analyst
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Aaron Snow
Aaron Snow
Fellow
Nov. 1, 2024
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Digital Inclusion in Montgomery County Public Libraries: A Digital Service Network Spotlight Digital Inclusion in Montgomery County Public Libraries: A Digital Service Network Spotlight
Prompted by pandemic-era demands, Maryland’s Montgomery County Public Library (MCPL) system renewed its emphasis on digitally-inclusive service delivery. To learn more about MCPL’s efforts to advance digital service delivery and inclusion, DSN spoke with Head of Digital Transformation Maddie Hines Schellhardt, Web Developer Raymond Bryson, and Systems Developer Emily Lamancusa from MCPL’s Digital Transformation team.Contributing Authors
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Aayush Murarka
Student Analyst
Oct. 16, 2024
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Human-Centered Communication to Increase Service Uptake in New Jersey: A Digital Service Network Spotlight Human-Centered Communication to Increase Service Uptake in New Jersey: A Digital Service Network Spotlight
The Beeck Center’s Digital Services Network (DSN) spoke with the director of the C+E Lab, Katie Fiore, and the New Jersey OOI chief of staff, Kai Feder, to learn more about the C+E Lab and its ongoing role in shifting the State’s approach to using marketing to better connect residents to programs and services.Contributing Authors
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Liel Zino
Student Analyst
Sep. 11, 2024
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CDSO Toolkit CDSO Toolkit
In April 2024, the Digital Service Network (DSN) hosted an in-person convening of 23 Chief Digital Service Officers (CDSO). The convening of CDSOs from governments across the U.S. gathered for two days on Georgetown University’s campus to share, learn, and strategize about how they work to deliver equitable, accessible, and efficient digital services. The group of CDSO leaders and the DSN team developed our CDSO toolkit for digital service improvement, designed for government digital service teams to replicate in their own organizations, aiming to spark conversations and problem-solving. The sessions also addressed leadership and talent challenges.Contributing Authors
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Kirsten Wyatt
Kirsten Wyatt
Senior Director, Digital Service Network
Sep. 5, 2024
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