Reports & Resources
The Beeck Center’s actionable resources and reports help practitioners and policy makers use proven approaches to make systems work for all.
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Human-Centered Communication to Increase Service Uptake in New Jersey: A Digital Service Network Spotlight Human-Centered Communication to Increase Service Uptake in New Jersey: A Digital Service Network Spotlight
The Beeck Center’s Digital Services Network (DSN) spoke with the director of the C+E Lab, Katie Fiore, and the New Jersey OOI chief of staff, Kai Feder, to learn more about the C+E Lab and its ongoing role in shifting the State’s approach to using marketing to better connect residents to programs and services.Contributing Authors
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Liel Zino
Student Analyst
Sep. 11, 2024
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CDSO Toolkit CDSO Toolkit
In April 2024, the Digital Service Network (DSN) hosted an in-person convening of 23 Chief Digital Service Officers (CDSO). The convening of CDSOs from governments across the U.S. gathered for two days on Georgetown University’s campus to share, learn, and strategize about how they work to deliver equitable, accessible, and efficient digital services. The group of CDSO leaders and the DSN team developed our CDSO toolkit for digital service improvement, designed for government digital service teams to replicate in their own organizations, aiming to spark conversations and problem-solving. The sessions also addressed leadership and talent challenges.Contributing Authors
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Kirsten Wyatt
Kirsten Wyatt
Senior Director, Digital Service Network
Sep. 5, 2024
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Building a User Research Compensation Process from the Ground Up in the City of Saint Paul: A Digital Service Network Spotlight Building a User Research Compensation Process from the Ground Up in the City of Saint Paul: A Digital Service Network Spotlight
To learn more about practical approaches in government human-centered design, DSN spoke to Ashley O’Brien, user experience designer for the City of Saint Paul, MN, about the flexible and resourceful approach she took to reach people across the city.Contributing Authors
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Kelly Henderson
Kelly Henderson
Government UXR Program Specialist, Digital Service Network
Aug. 13, 2024
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Using Live Chat to Meet Constituent Needs in New Jersey: A Digital Service Network Spotlight Using Live Chat to Meet Constituent Needs in New Jersey: A Digital Service Network Spotlight
The Beeck Center’s Digital Services Network (DSN) spoke with the director of OOI’s Business Experience Initiative, E.J. Kalafarski, the director of Business Experience for the State, Jessica Lax, and product manager, Joe DeLaTorre, to learn about Business.NJ.gov’s live chat feature.Contributing Authors
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Liel Zino
Student Analyst
Aug. 13, 2024
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Unemployment Insurance IT Modernization Grant Projects: Phase 1 Summary Report Unemployment Insurance IT Modernization Grant Projects: Phase 1 Summary Report
This report summarizes our observations and findings from the National Association of State Workforce Agencies’ Unemployment Insurance Information Technology Support Center's implementation of the first phase of the U.S. Department of Labor’s Open UI Initiative.Contributing Authors
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Aaron Snow
Aaron Snow
Fellow
Jul. 25, 2024
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State Data Maturity Assessment State Data Maturity Assessment
This assessment aims to help states gain a comprehensive understanding of their successes and shortcomings in their data strategies and enhance their strategic and tactical plans.Contributing Authors
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Milda Aksamitauskas
Milda Aksamitauskas
Fellow
Jun. 6, 2024
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The Door to Digital Transformation in Connecticut: A Digital Service Network Spotlight The Door to Digital Transformation in Connecticut: A Digital Service Network Spotlight
This resource highlights Connecticut's human-centered approach to developing Business.CT.gov as the first step on the path toward an "all digital government."Contributing Authors
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Liel Zino
Student Analyst
Jun. 3, 2024
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The City of Santa Ana’s Website Overhaul: A Digital Service Network Spotlight The City of Santa Ana’s Website Overhaul: A Digital Service Network Spotlight
This resource highlights the City of Santa Ana's website overhaul and how digital service innovation can occur in government organizations without formally codified or centralized digital service teams.Contributing Authors
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Antara Garg
Student Analyst
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Wanying Li
Student Analyst
Apr. 2, 2024
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2023 Impact Report 2023 Impact Report
This report reflects the Beeck Center's work, accomplishments, and impact in 2023. In it, we highlight the successes of our project teams, the contributions of our many new staff members and student analysts, and our growing network of partners and funders.Contributing Authors
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Ashleigh Fryer
Ashleigh Fryer
Deputy Director, Content
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Jessica Yabsley
Jessica Yabsley
Director of Communications
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Lucie Bonneville
Lucie Bonneville
Development + Grants Manager
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Claire Stowe
Student Analyst
Mar. 26, 2024
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Procurement Transformation in the City of Syracuse: A Digital Service Network Spotlight Procurement Transformation in the City of Syracuse: A Digital Service Network Spotlight
This resource highlights the City of Syracuse's multi-year procurement transformation initiative.Contributing Authors
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Antara Garg
Student Analyst
Feb. 16, 2024
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Topic
Projects
- Data Labs
- Digital Benefits Network
- Digital Service Network
- GovTech
- State Chief Data Officers Network
- The Opportunity Project for Cities
- Community Data Capacity
- Data + Justice
- Delivering Better Outcomes through User-Centered Policy Making
- Digital Census Project
- Equitable Access to Capital Markets
- Financing Immigrant and Refugee Integration
- GU Impacts Fellowship
- Improving Child Welfare
- Inclusive Community Impact Investing
- Intergovernmental Software Collaborative
- LaunchGrad
- Modernizing Congress
- Project Builder
- Public Data Integrity
- Reimagining Community Investing for the 21st Century
- Responsible Data Sharing
- Social Impact Navigator
- The Blockchain Ethical Design Framework for Social Impact
- The Opportunity Project University Sprint