Beeck Center Georgetown University Beeck Center: Social Impact + Innovation

Reports & Resources

The Beeck Center’s actionable resources and reports help practitioners and policy makers use proven approaches to make systems work for all.

  • Human-Centered Communication to Increase Service Uptake in New Jersey: A Digital Service Network Spotlight

    Human-Centered Communication to Increase Service Uptake in New Jersey: A Digital Service Network Spotlight

    The Beeck Center’s Digital Services Network (DSN) spoke with the director of the C+E Lab, Katie Fiore, and the New Jersey OOI chief of staff, Kai Feder, to learn more about the C+E Lab and its ongoing role in shifting the State’s approach to using marketing to better connect residents to programs and services.

    Contributing Authors

    • Liel Zino

      Student Analyst

    Sep. 11, 2024

  • CDSO Toolkit

    CDSO Toolkit

    In April 2024, the Digital Service Network (DSN) hosted an in-person convening of 23 Chief Digital Service Officers (CDSO).  The convening of CDSOs from governments across the U.S. gathered for two days on Georgetown University’s campus to  share, learn, and strategize about how they work to deliver equitable, accessible, and efficient digital services. The group of CDSO leaders and the DSN team developed our CDSO toolkit for digital service improvement, designed for government digital service teams to replicate in their own organizations, aiming to spark conversations and problem-solving. The sessions also addressed leadership and talent challenges.

    Contributing Authors

    • Kirsten Wyatt

      Kirsten Wyatt

      Senior Director, Digital Service Network

    Sep. 5, 2024

  • Building a User Research Compensation Process from the Ground Up in the City of Saint Paul: A Digital Service Network Spotlight

    Building a User Research Compensation Process from the Ground Up in the City of Saint Paul: A Digital Service Network Spotlight

    To learn more about practical approaches in government human-centered design, DSN spoke to Ashley O’Brien, user experience designer for the City of Saint Paul, MN, about the flexible and resourceful approach she took to reach people across the city.

    Contributing Authors

    • Kelly Henderson

      Kelly Henderson

      Government UXR Program Specialist, Digital Service Network

    Aug. 13, 2024

  • Using Live Chat to Meet Constituent Needs in New Jersey: A Digital Service Network Spotlight

    Using Live Chat to Meet Constituent Needs in New Jersey: A Digital Service Network Spotlight

    The Beeck Center’s Digital Services Network (DSN) spoke with the director of OOI’s Business Experience Initiative, E.J. Kalafarski, the director of Business Experience for the State, Jessica Lax, and product manager, Joe DeLaTorre, to learn about Business.NJ.gov’s live chat feature.

    Contributing Authors

    • Liel Zino

      Student Analyst

    Aug. 13, 2024

  • Unemployment Insurance IT Modernization Grant Projects: Phase 1 Summary Report

    Unemployment Insurance IT Modernization Grant Projects: Phase 1 Summary Report

    This report summarizes our observations and findings from the National Association of State Workforce Agencies’ Unemployment Insurance Information Technology Support Center's implementation of the first phase of the U.S. Department of Labor’s Open UI Initiative.

    Contributing Authors

    Jul. 25, 2024

  • State Data Maturity Assessment

    State Data Maturity Assessment

    This assessment aims to help states gain a comprehensive understanding of their successes and shortcomings in their data strategies and enhance their strategic and tactical plans.

    Contributing Authors

    Jun. 6, 2024

  • The City of Santa Ana’s Website Overhaul: A Digital Service Network Spotlight

    The City of Santa Ana’s Website Overhaul: A Digital Service Network Spotlight

    This resource highlights the City of Santa Ana's website overhaul and how digital service innovation can occur in government organizations without formally codified or centralized digital service teams.

    Contributing Authors

    • Antara Garg

      Student Analyst

    • Wanying Li

      Student Analyst

    Apr. 2, 2024

  • 2023 Impact Report

    2023 Impact Report

    This report reflects the Beeck Center's work, accomplishments, and impact in 2023. In it, we highlight the successes of our project teams, the contributions of our many new staff members and student analysts, and our growing network of partners and funders.

    Contributing Authors

    Mar. 26, 2024

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