In 2019, Connecticut’s (CT) Governor Ned Lamont declared the state would “invest in an all-digital government,” providing residents with a “one-stop-shop” for all government services “online, not in line.” 

To help realize this vision, the digital team within the Bureau of Information Technology Solutions (BITS)—the state’s technology provider housed under the Department of Administrative Services—launched an effort to improve CT business owners’ interactions with state government by creating Business.CT.gov: a “one-stop shop” for all businesses within the state. As part of its development strategy for Business.CT.gov, the state invested in its in-house digital-delivery capabilities, thereby expanding its potential to deliver high-quality transformation initiatives in the future.   

The Beeck Center’s Digital Services Network (DSN) spoke with Connecticut’s digital program manager, Max Gigle, and Director of Digital Government and Operational Excellence David Labbadia, to learn more about the team’s human-centered approach to developing Business.CT.gov as the first step on the path toward an “all-digital government.”