- Documenting methodologies of digital service teams in state, local, tribal, and territorial government.
- Supporting a community of practice to share and replicate proven approaches to deliver services and carry out missions. Leading training and technical assistance on topics such as investing American Rescue Plan funds for data and technology infrastructure.
Governments are creating digital service units to transform how they deliver services and carry out missions by building up a digital infrastructure. These teams pioneer technological innovation while incorporating new roles into government, such as user researchers, human-centered designers, software developers, and data scientists. Our work documents their approaches to scale what works through our action-oriented network.
Governments carry out policies and practices in a digital world. Many are investing resources and political capital in dedicated units to support digital transformation, but it’s still early days. It’s important to learn from the leading pioneers over the past 10 years to inform this work.
Since 2019, the Beeck Center has embedded researchers in leading state and local digital service teams to understand how they operate, prioritize, and are resourced and supported. We convened the Digital Service Network to share what works with a goal of replicating and scaling proven approaches. We help leading digital service teams continue to succeed and connect newcomers to training, technical assistance, and community support as they chart a new course in their governments.
Next Project Event
Centering Accessibility in Hennepin County
July 25, 2023
Digital Service Team Hiring Insights and Question Bank
June 21, 2023
GovLove LIVE Podcast: Digital Innovation in the City of Philadelphia
February 21, 2023
Toward sound, explicit theories of change for Digital Service teams
Toward sound, explicit theories of change for Digital Service teamsJan. 17, 2023
Learning From the Colorado Digital Service
Learning From the Colorado Digital ServiceNov. 6, 2022
The Growth & Best Practices of Municipal Digital Service Teams
The Growth & Best Practices of Municipal Digital Service TeamsOct. 23, 2022
Project Reports & Resources
Crafting a Theory of Change for Digital Transformation in Government
Jan. 30, 2023
Wielding a Theory of Change for Digital Transformation in Government
Jan. 31, 2023
Creating Impact in Digital Government: Successes, Challenges and Strategy of New York City’s Mayor’s Office of the Chief Technology Officer.
Jan. 7, 2022
What We've Learned So Far
Held eight workshops for over 50 state, local, and tribal governments to capitalize on billions in American Rescue Plan technology funding.
Paired Beeck Center researchers to document and publish case studies and guides that other governments can put into action.
Convened an active network for digital service teams to share and scale best practices and get training and technical assistance.