It is critical for governments to understand the impact of their services on the public they serve. Learning about their mindsets and motivations through a people-first, user centric approach is a crucial piece of designing effective and usable services.
Hear from research practitioners as they share their experiences conducting government user research. You’ll leave this webinar with an understanding of why user research is critical for public service delivery and some best practices. Experts from government will also share practical and tangible examples of how they conducted user research.
We’ll discuss how your organization (big or small) can center residents in service delivery. You’ll also learn more about how the Digital Service Network (DSN) can support your work through storytelling and bringing in talented pro-bono volunteers from the U.S. Digital Response (USDR).
Speakers:
- Sunita Ram, Designer-in-Residence, U.S. Digital Response
- Anna Hoffman, Volunteer Researcher, U.S. Digital Response
- Ashley O’Brien, User Experience Designer, City of Saint Paul, Minnesota, Office of Technology & Communication
- Elise Kalstad, Innovation and Performance Partnerships Lead, City of Seattle, Washington, Innovation & Performance
About the Digital Service Network:
The Digital Service Network (DSN) connects and supports digital service teams and professionals so government is responsive, open, and accessible to everyone. Join the DSN mailing list today and help us build a collaborative network of digital government leaders and best practices.
DSN peer learning is supported by the Beeck Center for Social Impact + Innovation at Georgetown University and the U.S. Digital Response.
