November 4, 2024
Helping government agencies understand and invest in their capacity for digital delivery
Government teams face complex challenges as they work to digitally deliver public services, programs, and benefits. Such challenges include outdated technologies, a workforce with a wide range of technical expertise, competing policy and programmatic priorities, resistance to new ways of working, and more.
In this context, and in the Digital Service Network’s (DSN) role as a convener of government digital service teams and practitioners, we have had many people in government ask for tools and strategies that can help:
- Assess gaps in their current approaches to and capacity for useful, intuitive, interoperable, and secure digital delivery from conception to deployment and maintenance; and
- Collaboratively develop and advocate for recommendations their organizations can implement to begin closing those gaps.
Click here to learn more and access these tools.
Get in touch
If you use either of these resources to inform your organization’s approach to and decision making about digital service delivery, we’d love to hear from you! Either of these resources are excellent preparation for building a theory of change for digital service delivery in your organization.
We can also offer support and technical assistance to those looking to structure an evidence-based approach to evaluating the status quo of their organization’s approach to digital service delivery.
Get in touch at digitalservicenetwork@georgetown.edu.