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Katie Sullivan

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Preparing for Human-Centered Redesign

Preparing for Human-Centered Redesign

A readiness guide - co-authored with the nonprofit design studio Civilla - for state and local public benefits agencies looking to improve applications, renewals, and correspondence with human-center design.

Dec. 6, 2021
Using Text Message Outreach to Reduce SNAP Churn

Using Text Message Outreach to Reduce SNAP Churn

This guidebook—co-authored with the nonprofit Benefits Data Trust (BDT)—aims to equip state and local agencies with the practical insights they need to develop a text messaging outreach program for SNAP recertification.

Oct. 7, 2021

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