Kelly Henderson (she/her) is a Government UXR Program Specialist with the Digital Service Network at the Beeck Center for Social Impact + Innovation at Georgetown University. In this role, she advises and helps develop the User Research and Experience community of practice within the Digital Service Network.

Kelly is a researcher with a background in health psychology, public health, and human-centered design. She brings 10 years of experience leading UX research in multiple settings including healthcare, environment, and the public sector. Most recently she led UX research strategy on a human-centered design team supporting the Center for Medicaid and CHIP Services (CMCS). In her previous work, Kelly led UX research at a clean energy company and started the UX research practice at a digital health company focused on improving individual health and informing urban planning policy.

Across all of her work Kelly actively explores ways to incorporate participatory methods and storytelling. She is passionate about helping to transform public services to become more human-centered and equitable by directly learning from and with people who need and use these services in their everyday lives.

Kelly is looking forward to helping grow and develop user research practices within digital service teams across the country! She holds a Bachelor of Arts degree in Psychology from Duke University and a Master’s in Public Health degree from the University of California Berkeley, and is currently based in Washington, D.C.