Following a number of high-profile information technology (IT) projects that struggled to meet intended outcomes in British Columbia (BC), Canada, the government recognized a need to improve its digital service delivery to better meet the needs and expectations of residents, leading to the creation of BC’s Digital Principles.

However, staff soon realized they needed further guidance to translate the principles into their day-to-day work. In response, the Digital Office (DO) developed a Digital Code of Practice (DCOP) to make tangible for staff “what good looks like when developing digital products and services.” 

To develop the DCOP, the DO used an innovative open-design process, from which they produced effective guidance on how to pursue digital transformation in government, including how BC can prioritize reconciliation with Indigenous peoples through digital work.

To learn more about the DCOP, the Beeck Center’s Digital Service Network (DSN) spoke with two staff members from the DO—Director of Digital Strategy Amy Kirtay and Team Lead Annie Goodwin.