As the COVID-19 pandemic unfolded, public library systems across the United States demonstrated agility, impressive outreach, and rapid digitisation to continue serving patrons. Prompted by these pandemic-era demands, Maryland’s Montgomery County Public Library (MCPL) system renewed its emphasis on digitally-inclusive service delivery. They redesigned the library website’s information architecture, created a digital library card, and developed a mobile library application to increase access to and use of library services for the communities they serve.

To learn more about MCPL’s efforts to advance digital service delivery and inclusion, the Digital Service Network (DSN) spoke with Head of Digital Transformation Maddie Hines Schellhardt, Web Developer Raymond Bryson, and Systems Developer Emily Lamancusa from MCPL’s Digital Transformation team.