Beeck Center Georgetown University Beeck Center: Social Impact + Innovation

Program + Data Manager, Digital Benefits Network

Job Description

[No longer accepting applications]

Job Overview

The Beeck Center for Social Impact + Innovation is looking for a Program + Data Manager to support the Digital Benefit Network’s operations via project management, data management, and data reporting. The Program + Data Manager will oversee day-to-day project functions of the network as well as lead impact evaluation and data management, contribute to digital communications, and support special events and initiatives of the network.

The Digital Benefits Network (DBN) convenes practitioners who work in and alongside every level of government to spark dialogue, share resources, and support better digital delivery of public benefits and services. The DBN lifts up approaches across benefit programs with a focus on food and nutrition (SNAP, WIC), health (Medicaid/CHIP), cash assistance (TANF, UBI), and unemployment insurance (UI).

The DBN identifies and responds to practitioner needs by scanning for what’s on the horizon through equity and ethics lenses and providing resources to help practitioners incorporate best practices; surfacing current challenges in human-centered digital delivery of public benefits and helping fill research or resource gaps; and sharing information and documenting emerging practices on those challenges with partners in levels of government, other nonprofit organizations, philanthropic partners, and the public. We conduct research, host events, convene communities of practice, and create shared tools and resources for the ecosystem, including the Digital Benefits Hub. We align the civic technology field on shared goals, metrics and practices to make access to public benefits more equitable, effective, and easy to navigate.

The Program + Data Manager will work closely with other team members to document project priorities, timelines, resourcing, and outcomes. They will create and maintain robust project plans, which detail contingencies and milestones. They will support planning within our annual and quarterly strategic plans, field building workstreams, topical research and proof of concept workstreams, and events within all workstreams.

The Program + Data Manager will manager key DBN data systems including our Customer Relationship Management (CRM) system, distribution lists, and communication channel analytics for our website(s), social media, research, and events. They will be responsible for creating monthly, quarterly, and annual data reports and analysis.

Additionally, they will support the DBN team in scheduling and coordination, as needed.

Before submitting your application to Georgetown University, visit the Beeck Center’s career page to learn more about the recruiting process, timeline and supplemental application requirements.

Work Interactions

The Program + Data Manager will be a member of the DBN project team and report to Ariel Kennan, Senior Director of the Digital Benefits Network. They will work closely with other DBN team members, including the research and program functions.

The Program + Data Manager will also have the opportunity to partner and collaborate with other Beeck Center project leads and staff. The Beeck Center staff provides operations, communications, and student engagement support to all project teams.

Distributed Working Environment

This position has been designated as Telework. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University.  Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

The Beeck Center operates as a distributed team, with some team member working remotely and others working in-person in our Washington, DC offices. A distributed team means there will be heavy reliance on asynchronous communication channels such as Slack, Asana, and Gmail while also having many meetings fully virtual or hybrid to include remote employees, using Zoom.

The Beeck Center has two office spaces in Washington, DC: one on Georgetown University’s Main Campus and a second downtown on Georgetown’s Capitol Campus. We prioritize spending time in person with our student analysts for collaboration and career development as well as building relations across the various other centers on campus. Remote employees will have the opportunity to and are expected to travel up to 10% for team retreats, conferences and in-person work weeks.

Responsibilities

Program Management (40%)

  • Documenting DBN team priorities, timelines, and overall team capacity and ensure the work is planned, coordinated, and sequenced appropriately.
  • Creating robust project plans for DBN initiatives in Asana with contingencies and milestones.
  • Running twice-weekly team stand up meetings. 
  • Reporting out to the team weekly on project status.
  • Supporting special initiatives and rapid response opportunities to inform policy advocacy or partnerships.

Measurement & Evaluation (20%)

  • Managing and maintaining the DBN communications measurement and evaluation data and dashboards in Looker Studio which bring together web analytics, social media analytics, event registration and attendance, email distribution, and research citations. 
  • Creating monthly, quarterly, and annual data reports and analysis to inform DBN operations and impact measurement. 

Network-Building (20%)

  • Establishing DBN team norms around logging data in the Beeck Center’s Customer Relationship Management (CRM) system in SugarCRM.
  • Managing and maintaining DBN data in the CRM. 
  • Managing and maintaining the DBN newsletter and communications distribution lists, including sign up forms, data updates, and user consent.
  • Supporting the planning and execution of virtual, hybrid, and in-person events. 

Cross-Beeck Center Coordination (20%)

  • Support DBN team in scheduling and coordination of key meetings, major milestones, and events. 
  • Communicate with key Beeck Center staff around updates, coordination points, and reporting expectations.
  • Support grant reporting, project proposals, and other growth-driven reporting.

Qualifications

Candidates for this position must have:

  • Bachelor’s degree in government, social sciences, or similar degree and 3-5 years of experience (or equivalent combination of education and work experience) in capacity building, developing communities of practice, data analysis, and/or program management
  • Demonstrated ability to design and implement project plans to support network learning initiatives
  • Demonstrated experience in project management for research or early stage implementation projects in social impact, government, nonprofits, or academia
  • Ability to work independently to meet deadlines and produce high-quality results in an environment with competing priorities and deadlines
  • Exceptional attention to detail in data and project management, as well as organizational, planning, and time management skills
  • Flexible, adaptable workstyle, willing to collaborate with the team
  • Relationship management, translating needs into actionable design

Ideal candidates for this position will also have:

  • Passion for creating economic opportunity and increasing access to public benefits
  • Familiarity with project management and collaborative platforms; and a quick learning curve to adapt to new programs. The DBN team currently utilizes Asana, Slack, Looker Studio, Sugar CRM, Google Suite, and Airtable.
  • Prior experience working with measurement and evaluation data or evaluating impact across digital communications platforms

Salary, Benefits, and Employment Term

The Program + Data Manager is a full-time, two-year term. The salary band for this position is $65,000 – $80,000, commensurate with experience, and includes full benefits.

Benefits:

Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at https://benefits.georgetown.edu or view the online interactive benefits guide for more information.

Before You Apply

Please visit the Beeck Center’s careers page (https://beeckcenter.georgetown.edu/jobs/) to review more details regarding the recruitment timeline and supplemental questions, which may be helpful to guide your Georgetown application.

Application Process

Step 1: Beeck Center Supplemental Application  (contact details, four (4) short-answer questions, interview logistical questions)

Step 2: Georgetown University Application (standard resume — no cover letter needed)

DEADLINE: The deadline for this application in order to be considered is the end of day on Sunday, July 21.

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume  for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown’s commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.