Setting the Stage For Transformation: Frontline Reflections on Technology in American Government

Digital tools and strategies have a tremendous potential to transform government: improving services, boosting efficiency, and strengthening ties to the public. The last decade has seen several important milestones as data and technology have been leveraged to solve specific challenges across the vast scope of government in the United States. Despite the best efforts of technologists, visionaries, and institutional champions, the full potential of these tools has been slow to materialize at scale. 

This report, from Beeck Center Fellow Christopher Wilson, outlines a number of recommendations for policy makers, implementers and doers, and external stakeholders to prepare their organizations for change.

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