Digital Innovation in Latin America: Argentina’s Digital Drivers License
This case study describes how the Undersecretariat for Digital Government of Argentina developed and launched the world’s first digital driver’s license and the key lessons they learned. From its inception, the digital license created a pathway for the digitization of all vital documents and improved the lives of the citizens. In the process, the digital services team overcame myriad challenges by always keeping the end-user in mind and building up the capacity of its internal teams. The digital driver’s license was created and launched in an almost unheard of 65 days and, in its aftermath, opened the door for digital vehicle registrations, insurance policies and ultimately, national identification cards.