Digital Innovation in Latin America: Mexico’s Online Birth Certificate
Mexico’s online birth certificate project aimed to turn the issuance of the most-used document of the national government into a digital asset that could be accessed anytime and anywhere. This effort to democratize access through digital tools represented a huge effort to coordinate policies and procedures from all levels of government and a multitude of actors across the technical and policy-making parts of government. The project began in 2015 and took more than three years to launch, including several rounds of research and negotiations. It also pioneered an approach that became the model for other digital services of the federal government.
This case study describes the different political and technical processes of digitizing the birth certificate in Mexico, launching it as a central part of the digital efforts of the federal government and the most sought out service in the GOB.MX portal.