Meet the Digital Benefits Hub: A first-of-its-kind, one-stop-shop that supports practitioners working through complexity to improve access to public benefits
Ariel Kennan, Fellow and Research Faculty, Digital Benefits Network, Beeck Center for Social Impact + Innovation at Georgetown University
Shanelle Roberson, Community Manager, Digital Benefit Network, Beeck Center for Social Impact + Innovation at Georgetown University
Jess Maneely, Senior Policy Analyst, Technology & Analytics, American Public Human Services Association
We spent months listening to health and human services professionals to understand the needs and challenges when adopting new practices. In those conversations, we repeatedly heard that while there is no shortage of exciting ideas, there is no centralized resource to access toolkits, best practice guides, research, projects, and organizations. Practitioners need a free library of content—so we created one!
The Digital Benefits Hub (www.digitalbenefitshub.org) is a new tool for practitioners to showcase and easily find resources, case studies, and implementation tools—and learn from peers who are transforming delivery of public benefits and services. The Digital Benefits Hub is brought to you by the Digital Benefits Network at the Beeck Center for Social Impact + Innovation at Georgetown University and the American Public Human Services Association (APHSA), with information and resources from governments and organizations across the country.
Visitors can browse the Hub in a multitude of intuitive ways—by the benefits journey stages such as outreach, awareness, application, and enrollment; by themes such as human-centered design or buying design and technology services; or by using filter features to search for information on specific programs or levels of government, or locations—and also use the robust search feature.
The Digital Benefits Hub will continue to grow and stay up-to-date. The Hub will continually accept new resources from individuals and organizations. Our team of experts will review each submission so practitioners can trust the content they find and connect with the authors. The data powering the Hub is also open source, and all content is freely available. We’re always looking to improve the Hub and the data and welcome feedback and ideas to help support your work.
Digital Benefits Hub is available at
This article was originally published in the October issue of APHSA’s Policy & Practice Magazine — Innovating for the Future: Maximizing Modern Tools and Platforms.
Digital Benefits Hub Launch October 2022
On October 20th, 2022, the Digital Benefits Network at the Beeck Center for Social Impact + Innovation at Georgetown University in partnership with the American Public Human Services Association (APHSA) introduced the Digital Benefits Hub – a dynamic, open-source library of resources, case studies, and implementation tools for public benefits professionals. Check it out here: https://www.digitalbenefitshub.org/