Digital Service Network

Across the United States and around the world, a number of governments are embarking on digital transformation efforts by launching innovation and digital service teams and incorporating roles such as user researchers, human-centered designers, software developers, and data scientists within their teams. As these new efforts take shape, government teams are pioneering new approaches and learning from their experiences and we have much to learn from those implementing innovative methods.

While the government digital service teams are focused on building their services and methodologies, there is an opportunity to document their work in order to learn from these experiences, to share it more widely, and eventually scale approaches that work.

Related Reports

NYC[x] Innovation Fellows: Catalyzing Digital-Era Transformation Using a 10-Week Sprint

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Procuring Differently: How Colorado Used User Research and Active Vendor Management for COVID-19 Technology

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Breaking Through the Noise: Building a Trusted Source of Information for COVID-19

Learn how New Jersey quickly spun up and launched COVID19.nj.gov, a one-stop resource for residents’ pressing questions about the virus.

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People on this project

Conor Carroll headshot

Conor Carroll

Researcher
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Yeri Kim headshot

Yeri Kim

Researcher
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Reilly Zlab Martin

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Kevin Parker

Fellow, Data + Digital
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Vandhana Ravi

Program Associate
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Sarah Scott Rodriguez

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Cori Zarek

Executive Director
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Related Blog Posts

macbook with surgical mask hanging off of edge

Four Ways State Government Digital Service Teams Can Support the COVID-19 Response

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logos of colorado and new jersey digital service teams over screen of computer code

Beeck Center Launches Project to Support New Digital Service Teams

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