Across the United States and around the world, a number of governments are embarking on digital transformation efforts by launching innovation and digital service teams and incorporating roles such as user researchers, human-centered designers, software developers, and data scientists within their teams. As these new efforts take shape, government teams are pioneering new approaches and learning from their experiences and we have much to learn from those implementing innovative methods.
While the government digital service teams are focused on building their services and methodologies, there is an opportunity to document their work in order to learn from these experiences, to share it more widely, and eventually scale approaches that work.
Creating Impact in Digital Government: Successes, Challenges and Strategy of New York City’s Mayor’s Office of the Chief Technology Officer.
NYC[x] Innovation Fellows: Catalyzing Digital-Era Transformation Using a 10-Week Sprint
Procuring Differently: How Colorado Used User Research and Active Vendor Management for COVID-19 Technology
Breaking Through the Noise: Building a Trusted Source of Information for COVID-19
Learn how New Jersey quickly spun up and launched COVID19.nj.gov, a one-stop resource for residents’ pressing questions about the virus.