Beeck Center Georgetown University Beeck Center: Social Impact + Innovation

Reports & Resources

The Beeck Center’s actionable resources and reports help practitioners and policy makers use proven approaches to make systems work for all.

  • Unemployment Insurance IT Modernization Grant Projects: Insights Report

    Unemployment Insurance IT Modernization Grant Projects: Insights Report

    This report outlines the evolving experiences and key insights from nine of the 19 states implementing projects supported by $204 million from the U.S. Department of Labor’s (USDOL) Unemployment Insurance (UI) Information Technology (IT) Modernization Grants. The findings reflect the grantees’ learnings since receiving project approval and launching their five-year modernization efforts, providing a snapshot of both the successes and ongoing challenges faced during implementation.

    Contributing Authors

    Dec. 12, 2024

  • Digital Benefits Network Releases Updated Data on Digital Identity in Public Benefits

    Digital Benefits Network Releases Updated Data on Digital Identity in Public Benefits

    In December 2024, the Digital Benefits Network published an updated open dataset documenting authentication and identity proofing requirements across online SNAP, WIC, TANF, Medicaid, child care (CCAP) applications, and unemployment insurance applications, to help the broader ecosystem identify promising practices and areas for improvement in public benefits identity management.

    Contributing Authors

    • Elizabeth Bynum Sorrell

      Elizabeth Bynum Sorrell

      Senior Research + Engagement Manager, Digital Benefits Network

    • Ariel Kennan
      Ariel Kennan

      Ariel Kennan

      Senior Director, Digital Benefits Network

    • Anvitha Reddy

      Student Analyst

    • Isabelle Granger

      Student Analyst

    • Miranda Xiong
      Miranda Xiong

      Miranda Xiong

      Student Analyst

    • Olivia Zhao
      Olivia Zhao

      Olivia Zhao

      Student Analyst

    • Quinny Sanchez Lopez

      Quinny Sanchez Lopez

      Community Advisor, Digital Identity Community of Practice, Digital Benefits Network

    Dec. 3, 2024

  • Digital Government Hub

    Digital Government Hub

    The Digital Government Hub is a dynamic, open-source reference library for anyone using design, data, and technology to improve and enhance government service delivery.

    Contributing Authors

    • Ariel Kennan
      Ariel Kennan

      Ariel Kennan

      Senior Director, Digital Benefits Network

    • Kirsten Wyatt

      Kirsten Wyatt

      Senior Director, Digital Service Network

    • Ashlee Sellung

      Ashlee Sellung

      Digital Government Hub Coordinator

    Nov. 19, 2024

  • Landscape Scan of Digital Public Goods Use in Government 

    Landscape Scan of Digital Public Goods Use in Government 

    This open data set aims to help states understand the growing footprint and potential of digital public goods in the delivery of public services, and to expand our own understanding of the trends and characteristics of the various solutions available in the DPG market.

    Contributing Authors

    • Eve Elie

      Eve Elie

      Project Researcher, GovTech

    • Vinuri Dissanayake

      Student Analyst

    • Aaron Snow

      Aaron Snow

      Fellow

    Nov. 1, 2024

  • Digital Inclusion in Montgomery County Public Libraries: A Digital Service Network Spotlight

    Digital Inclusion in Montgomery County Public Libraries: A Digital Service Network Spotlight

    Prompted by pandemic-era demands, Maryland’s Montgomery County Public Library (MCPL) system renewed its emphasis on digitally-inclusive service delivery. To learn more about MCPL’s efforts to advance digital service delivery and inclusion, DSN spoke with Head of Digital Transformation Maddie Hines Schellhardt, Web Developer Raymond Bryson, and Systems Developer Emily Lamancusa from MCPL’s Digital Transformation team.

    Contributing Authors

    Oct. 16, 2024

  • Human-Centered Communication to Increase Service Uptake in New Jersey: A Digital Service Network Spotlight

    Human-Centered Communication to Increase Service Uptake in New Jersey: A Digital Service Network Spotlight

    The Beeck Center’s Digital Services Network (DSN) spoke with the director of the C+E Lab, Katie Fiore, and the New Jersey OOI chief of staff, Kai Feder, to learn more about the C+E Lab and its ongoing role in shifting the State’s approach to using marketing to better connect residents to programs and services.

    Contributing Authors

    • Liel Zino

      Student Analyst

    Sep. 11, 2024

  • CDSO Toolkit

    CDSO Toolkit

    In April 2024, the Digital Service Network (DSN) hosted an in-person convening of 23 Chief Digital Service Officers (CDSO).  The convening of CDSOs from governments across the U.S. gathered for two days on Georgetown University’s campus to  share, learn, and strategize about how they work to deliver equitable, accessible, and efficient digital services. The group of CDSO leaders and the DSN team developed our CDSO toolkit for digital service improvement, designed for government digital service teams to replicate in their own organizations, aiming to spark conversations and problem-solving. The sessions also addressed leadership and talent challenges.

    Contributing Authors

    • Kirsten Wyatt

      Kirsten Wyatt

      Senior Director, Digital Service Network

    Sep. 5, 2024

  • Building a User Research Compensation Process from the Ground Up in the City of Saint Paul: A Digital Service Network Spotlight

    Building a User Research Compensation Process from the Ground Up in the City of Saint Paul: A Digital Service Network Spotlight

    To learn more about practical approaches in government human-centered design, DSN spoke to Ashley O’Brien, user experience designer for the City of Saint Paul, MN, about the flexible and resourceful approach she took to reach people across the city.

    Contributing Authors

    • Kelly Henderson

      Kelly Henderson

      Government UXR Program Specialist, Digital Service Network

    Aug. 13, 2024

  • Using Live Chat to Meet Constituent Needs in New Jersey: A Digital Service Network Spotlight

    Using Live Chat to Meet Constituent Needs in New Jersey: A Digital Service Network Spotlight

    The Beeck Center’s Digital Services Network (DSN) spoke with the director of OOI’s Business Experience Initiative, E.J. Kalafarski, the director of Business Experience for the State, Jessica Lax, and product manager, Joe DeLaTorre, to learn about Business.NJ.gov’s live chat feature.

    Contributing Authors

    • Liel Zino

      Student Analyst

    Aug. 13, 2024

  • Unemployment Insurance IT Modernization Grant Projects: Phase 1 Summary Report

    Unemployment Insurance IT Modernization Grant Projects: Phase 1 Summary Report

    This report summarizes our observations and findings from the National Association of State Workforce Agencies’ Unemployment Insurance Information Technology Support Center's implementation of the first phase of the U.S. Department of Labor’s Open UI Initiative.

    Contributing Authors

    Jul. 25, 2024

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