Digital Service Collaborative

Government services touch our lives daily in countless ways. In an effort to improve those interactions and increase public trust, governments around the world are working to reimagine how they provide services in a digital age. However, most governments are not equipped for this new way of working. The Digital Service Collaborative, in partnership with The Rockefeller Foundation, is working to provide expert support on delivering better results for society at scale.

Early leaders in this work are already providing measurable outcomes, demonstrating cost savings and efficiencies. There is little documentation of the approaches that work, however, and individuals seeking to connect and learn from one another don’t necessarily know how to find each other.

How can examples of what has worked — and what hasn’t — in government digital transformation be better captured and shared among a community of practitioners? And how can we increase channels for knowledge sharing and collaboration?

As government teams increasingly approach their missions in this new, service-delivery model, how can we support more adoption of digital service tools and approaches that put users at the forefront, and scale successful practices to increase impact and set the public up for participation in government with confidence that their rights and values are protected?

Related Reports

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Digital Innovation in Latin America: Mexico’s Online Birth Certificate

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